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HVAC answering service

The receptionist built for HVAC companies

No-heat calls come at 2am, not at 2pm. NYX answers on the first ring, decides how urgent the job really is, and books it with the tech who can actually do the work.

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  • Triages no-heat and no-cool emergencies before your on-call tech is woken up
  • Confirms service area, system type, and whether the home is under a maintenance plan
  • Quotes your after-hours diagnostic fee exactly the way you would
  • Books maintenance tune-ups during shoulder season without a dispatcher
Live inbound callHVAC1 / 4
00:14
0:06

Thanks for calling Ruiz Heating & Air, this is Ava... what can I do for you?

0:05

Uh yeah, my furnace just quit on me — it's like 20 out right now.

Ava is speaking

Before and after

The same hvac call, handled two ways

Typical answering service

Can I get your name?
Can I get the specific reason why you're calling?
What's the best callback number?
Someone will get back to you during business hours.

A message in an inbox. Nothing booked, nothing qualified.

NYX

Thanks for calling Ruiz Heating & Air, this is Ava. What's going on?
Furnace quit and it's 20 degrees out.
That's a no-heat emergency for us. Anyone elderly or an infant in the home?
My mom's staying with us.
Flagging it urgent. I can get a tech to you between 7 and 9 tonight — should I lock it in?

Job qualified, urgency set, appointment on the calendar.

HVAC questions, answered

  • Transparent pricing
  • 12-hour go-live
  • 7-day free trial
  • Keep your number
  • Cancel anytime

Every missed call is a booked job for someone else.

Start your 7-day free trial and be answering calls within 12 hours.

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